The news emerged late last week: Tesla Motors is recalling all 90,000-plus Model S electric cars it’s built to check that their seat belts were properly connected.
The recall stemmed from the discovery in Europe two weeks ago of a single Tesla Model S with a “front seat belt that was not properly connected to the outboard lap pretensioner,” Tesla e-mailed its customers on Friday.
But how the company then responded may further distinguish it from the conventional recall procedure used by established automakers.
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As described by Bloomberg, the company discovered the issue two weeks ago–on a single car, which had not been involved in any accident–and decided to inspect all Model S cars.
The specific issue in that car was that a bolt meant to tie together two anchor plates, which connect the belt to the outboard lap pre-tensioner, was not properly fastened.
When a front-seat passenger turned to speak to rear-seat occupants, the belt became disconnected.
Tesla Model S inspection for seat-belt anchor at Supercharger, Nov 2015 [Bjørn Nyland, YouTube]
The usual procedure is that a company will announce a recall, then send letters to owners within three to six weeks that advise them to book an appointment with their local service center to have the recalled vehicle inspected.
And, indeed, Tesla’s e-mailed letter to owners suggested making an appointment.
“I already talked to my service center about the seat-belt inspection, and they say just let them know when I want to stop by,” said Tesla owner and Green Car Reports author David Noland.
“Apparently they‘re doing it pretty much on demand; it takes literally a couple of minutes.”
Tesla Model S inspection for seat-belt anchor, Supercharger site, Nov 2015 [photo: Jim Madaffer]
But Tesla has swung into action on other fronts as well, inspecting cars in a variety of locations this past weekend.
Drivers are being offered inspections at its Supercharger fast-charging sites, and Tesla owner Bjørn Nyland of Oslo even tweeted a video of the company inspecting cars at a Norwegian Supercharger site.
(Nyland may count as Tesla’s # 1 fan, as he was the winner of a new Tesla Model X crossover utility vehicle for referring the most new Model S buyers during a recent competition.)
And other locations are being used as well; at least one report came in of inspections offered in the Seattle arena parking lot where the Seahawks were playing the Forty-Niners.
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