Go Forth Electric Vehicle Showcase in Portland: lessons learnedGo Forth Electric Vehicle Showcase in Portland: lessons learned

One of the challenges in getting car shoppers to consider plug-in electric vehicles is the education required.
Tesla attacked this problem head on, opening its stores in malls and other sites where potential future buyers could dip their toes in and start to learn about electric cars without being pressured to sign on the line.
But at all other carmakers, the number of electric models is swamped by conventional gasoline cars, and salespeople often don’t have the necessary knowledge to explain them properly.
DON’T MISS: Drive Oregon goes Forth: new name, broader mission, more states
To address that problem head on, a handful of electric-car education centers has now opened in various North American and European cities.
The Northwest Electric Vehicle Showcase in downtown Portland opened in May of this year, with trained staff and multiple makes and types of plug-in electric vehicles on the floor to show the range of options available.
Program director Zach Henkin said that the store team has already learned or reinforced several key points during the store’s several weeks of operation.
Rendering of future electric-car showcase in Portland, Oregon, operated by Forth (nee Drive Oregon)
Electric utilities are your friends. Utility companies, Henkin said, have a vested interest in boosting electric-car ownership, and they make great partners for a physical showcase.
Forth partnered with Portland General Electric, which helped to arrange the lease of the storefront. 
Utilities can also help with marketing and promotion, he suggested, through their regular contacts with their customers and via other industry partners.
READ THIS: Portland storefront funded for electric-car marketing, pop-up roadshows (Sep 2016)
Test drives are absolutely key. An obvious draw of the showcase is a fleet of vehicles that members of the public can take on test drives.
There’s just no substitute for the experience of touching, feeling, and driving through local streets behind the wheel of a new electric car, Henkin said.
(In less polite company, the process is known as “getting butts in seats” to experience the cars viscerally rather than simply hearing dry presentations about their advantages.)
Go Forth Electric Vehicle Showcase, Portland, Oregon, July 2017Go Forth Electric Vehicle Showcase, Portland, Oregon, July 2017Go Forth Electric Vehicle Showcase, Portland, Oregon, July 2017Go Forth Electric Vehicle Showcase, Portland, Oregon, July 2017
The Go Forth staff has already found that flexible options are key when it comes to getting members of the public to sign up for drives.
As well as walk-in appointments, Forth uses the online scheduling site SquareUp to let test drivers choose their most convenient drive time.
Drivers who want to rent a vehicle for a weekend or longer can do so through the Turo site.
CHECK OUT: Feds back Portland storefront for electric-car marketing, pop-up roadshows (Sep 2016)
Charging is crucial to explain and experience. Charging methods, locations, and options for electric cars is a huge mystery to most potential EV owners.
While longer ranges of 200 miles do a lot to assuage range-anxiety fears, charging a car remains a new and unfamiliar experience for most people—and because the elapsed charging time is longer than filling up a gas car, people are wary.
To tackle this problem inside the showcase, Forth installed several different charging units for visitors to handle, including plugging them into cars on the floor. They can see and feel plug and handles, and learn that they’re easy to manipulate.

Chevrolet Bolt EV being charged outside Go Forth electric-car showroom, Portland [photo: Forth]
A touchscreen display showing the PlugShare charging-station locator app demonstrates the wide availability of charging stations, and the ease of finding a new station while a driver is out and about.
Educating buyers through media.  Many of the first test drivers turned out to have heard about the Showcase on a television news story, or other coverage or interviews about the new electric vehicle showroom.
While some EV owners may think of the nightly local news broadcasts as ‘old school’ because many people now get the majority of their news from the internet, television coverage proved to generate considerable foot traffic.
Partnerships are vital. While it’s led by Forth, the Electric Showcase has depended on vital contributions and valuable guidance from several fantastic and supportive partners.
Among them are utilities Portland General Electric and Pacific Power; the Brink Communications agency; the ChargePoint charging network; carmaker BMW; charging station maker Clipper Creek; Telefonix, Chinook Book, and others were just a few of the organizations the team worked with.
Go Forth Electric Vehicle Showcase, Portland, Oregon, July 2017
Electric Eye Candy. Portland has a huge variety of transportation modes, including a large cycling community, so it logically followed that electric bikes and scooters on display would draw big interest.
People like to see a variety of different transportation options, and bicycle shops proved to make great community partners, Henkin said.
Electric bikes and scooters, along with highway-capable electric motorcycles, made great conversation starters and a good way to draw people looking through the window inside the doors.
With a physical showroom, multiple vehicles, charging stations, and a staff to educate the public, Henkin said the question of what comes next is one that’s rising to the surface.
By the end of 2017, he said, he expects the EV Showroom to serve as a base of operations for programming across a spectrum of clean-transportation topics.
Go Forth Electric Vehicle Showcase, Portland, Oregon, July 2017
Some of the draft plans include regional ride-and-drives, group buys, training for individual dealers on how to sell electric cars, and classroom field trips.
The ripple effect of interest in electric vehicles, Henkin concluded, already shows signs of spreading to neighbors, friends, coworkers and many more.
EDITOR’S NOTE: In the spirit of full disclosure, Green Car Reports editor John Voelcker is one of several members of the council of advisers for Forth, the former Drive Oregon.
_______________________________________
Follow GreenCarReports on Facebook and Twitter.

View original article at:  “https://www.greencarreports.com//news/1111979_go-forth-electric-vehicle-showcase-in-portland-lessons-learned”